West Village Location: Sun-Wed: 11am-6pm, Thurs-Sat: 11am-8pm

Shipping & returns

RETURN POLICY

 

Last updated March 25, 2020

 

Thank you for your purchase. We hope you are happy with the product. However, if you are not satisfied you may return it to us for an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Once received, if item is in original condition (unused, unsprayed and unopened box) a credit will be issued for future purchase.

 

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

The Scent Room

Attn: Returns

RMA #

3699 McKinney Avenue #301  

Dallas, TX 75204  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

  •     Samples  
  •     Opened Merchandise  

 

 

 

For defective or damaged products, contact us at the customer service number below to arrange a refund or exchange. Please contact us within 5 days of receipt of damaged goods and send a photo to [email protected] 

 

Please Note

      

  •         Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(833)723-6876 

[email protected]